For people who rent

Nobody rang
the agent.
Again.

House Agent lives in your chat. Tell it what is broken and it emails whoever is responsible, copies your housemates in, and keeps asking until someone turns up.

Message House Agent Free while we are getting started. See what it keeps
HA-0001 · no hot water 47 days open
22 Jun Sam: boiler has packed up, no hot water
22 Jun Emailed the letting agent. Housemates copied in.
nine days, nothing
1 Jul Chased. Fourth email.
14 Jul Chased. Seventh email.
8 Aug Engineer attended. Boiler replaced.
Seven emails, every one of them dated. That is the bit that wins the argument later.

You always knew what to do.
Doing it is the problem.

Chasing a letting agent is dull, slightly awkward, and never anyone's job in particular. So it does not happen, and three weeks later you are still boiling a kettle for a wash.

It is not embarrassed

It emails, waits, and emails again. Every six hours. It does not decide it will do it at the weekend, and it never quietly gives up.

Nobody has to coordinate

Everyone in the house is copied on every email. No group chat vote about who rings them. No one person stuck always sorting things out.

It knows your tenancy

Paste your agreement in once and it can tell you whose job the boiler is, where your deposit is protected, and quote the clause back at them.

You just talk

No app, no forms, no ticket numbers to remember. Say the shower is broken the way you would to a housemate, and it takes it from there.

The part you cannot write afterwards

When they want to keep half your deposit for the damp you reported in November, the argument goes to whoever can show what happened and when. You cannot reconstruct that later. It has to have been kept at the time.

12 Nov, 19:04Priya reported damp in the back bedroom
12 Nov, 19:04Case HA-0007 opened
12 Nov, 19:06Emailed the letting agent, household copied in
13 Nov, 09:00Photograph added by Priya
18 Nov, 08:12No reply after 6 days. Chased.
2 Dec, 14:41Agent replied: will send someone “in the new year”
7 Jan, 10:20Nobody attended. Chased again.

Every message in and out, kept with the date it happened, and never editable after the fact.

Stop being the one who has to chase them.

Two questions and you are set up. No card, no app, no password.