Get your landlord to
actually fix it.

Tell it what is broken in your group chat. It emails whoever is responsible and keeps chasing until it is sorted.

Continue with Google See how it works
Sam the boiler has packed up again, no hot water
House Agent Opened HA-0001 (heating). I'll check back on this in about 6 hours.
6 hours later
House Agent HA-0001: any update on the heating? Has anyone been out?
Priya nope, nothing yet
House Agent I've emailed Halden Lettings about it. You are all copied in.

How it works

Two minutes to set up. After that it runs on its own.

First, once

  1. 1Sign in with Google. No password to make up.
  2. 2Tell us your address, and who to chase. Your letting agent or landlord's name and email address. This is the bit it needs from you.
  3. 3Add House Agent to your house group chat. It works in Telegram group chats. We give you a code to paste in so it knows which house is yours.

Then, every time something breaks

01 You say it in your group chat 02 A case opens with today's date 03 We email the agent your housemates copied in 04 We keep chasing every 6 hours and again, until someone replies 05 You have proof a full dated record 01 You say it in your group chat 02 A case opens with today's date 03 We email the agent your housemates copied in 04 We keep chasing every 6 hours, until someone replies 05 You have proof a full dated record
8 Aug, 14:02 Sam said there was no hot water
8 Aug, 14:02 Case HA-0001 opened
8 Aug, 20:02 Asked the house for an update
9 Aug, 09:14 Emailed Halden Lettings
12 Aug, 11:30 No reply after 3 days, emailed again
Every message in and out, kept with its date.

It writes everything down

Every report, every email, every time nobody replied. Kept with the date it happened.

If you end up arguing about your deposit, or the council asks what you did about the damp, this is the part that matters. You cannot write it later. It has to have been kept at the time.

Continue with Google

Free while we are getting started. No card, no password to remember.